Contact Us
Contact Afupa
Thank you for your interest in Afupa. We are dedicated to delivering clear, timely assistance across all inquiries related to the Afupa app platform. Use the channels below to reach the appropriate team for general questions, developer submissions, or to understand our response timelines.
General Inquiries
For questions about product features, pricing, account management, partnerships, or other routine topics, please contact us at:
- Email: [email protected]
- Subject guidance: please use a concise subject that reflects your topic (e.g., "Pricing Question" or "Account Support").
To help us respond promptly, include a brief description of your inquiry, relevant account or organization details, and any deadlines or outcomes you are seeking. Our team handles general inquiries during business hours and aims to respond as quickly as possible.
Developer Submissions
Afupa invites developers and partners to submit integrations, apps, and related offerings that extend platform capabilities. To begin a submission, email [email protected] with the subject line "Developer Submission" and provide the following information:
- Developer or company name and primary contact
- Overview of the submission: app name, purpose, and the value it delivers to Afupa users
- Technical details: supported APIs, authentication methods, data scopes, and expected user workflow
- Documentation: link to technical docs, SDKs, or developer guide
- Security and privacy: data handling practices, compliance measures, and vulnerability disclosures
- Timeline: anticipated rollout date and key milestones
Submissions are reviewed by Afupa’s Partnerships and Platform Governance teams. We may request additional information or schedule a briefing as part of the evaluation. All submissions are subject to applicable terms, eligibility requirements, and ongoing compliance obligations.
Response Times
Afupa maintains clear expectations for response cadence. The following targets apply to standard inquiries, subject to complexity and current capacity:
- General inquiries: acknowledgement within 1 business day; substantive replies within 2–3 business days.
- Developer submissions: acknowledgement within 1 business day; initial assessment within 3–5 business days; final decision communicated within 7–10 business days for standard submissions; more complex cases may require additional time.
- Urgent or high-priority matters: indicate urgency in the subject line to enable escalated handling.
Notes: business days are Monday through Friday, excluding public holidays. Times reflect standard operating hours in our primary markets. Afupa reserves the right to adjust response times based on volume and resource availability.
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